sona1 Terms and Conditions

1 Scope of Agreement

These terms and conditions ("Terms") form a legally binding agreement between the sona1 platform ("sona1", "we", "us") and the user ("you", "player"). By visiting the sona1.cam website or creating an account, you agree to be fully bound by these Terms. If you disagree with any part of these Terms, please stop using our platform.

sona1 is an online casino and betting platform that offers a variety of games and betting options for players in Bangladesh. Our platform includes various slot games, live casino, sports betting and more.

2 Scope of Services

sona1 reserves the right to modify, suspend or discontinue services at any time at its sole discretion. We will try to notify you of any significant changes as early as possible. However, services may be changed without prior notice in emergencies or for security reasons.

3 Eligibility Requirements

To create an account and use the services on sona1, you must meet all of the following conditions:

• You must be at least 21 years of age. This platform is for people aged 21 and above only.
• You must be a resident of a country or region where online gaming is not prohibited.
• You must operate a single account in your own name and for your own use.
• You must provide accurate and up-to-date personal information.
• You must have full mental capacity and decision-making ability.
• You must bet with your own funds — using borrowed money or money belonging to others is prohibited.

4 Account Creation and Verification

At the time of registration you must provide your correct name, date of birth, address and contact details. sona1 may at any time request a national identity card, passport or other documents for identity verification (KYC). Withdrawals may be placed on hold until verification is complete.

You are fully responsible for the security of your account. Do not share your password with anyone. If you notice any suspicious activity on your account, notify our support team immediately.

5 Deposit Policy

Funds can be deposited on sona1 using the following payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳100.

• Deposited funds are generally credited to the account instantly.
• If any technical issue occurs during payment processing, please contact the support team.
• The correct reference number must be provided when depositing funds.
• Payments from third-party accounts are not accepted — use only an account registered in your own name.

6 Withdrawal Policy

The minimum withdrawal amount is ৳500. Approved withdrawals are generally completed within 30 minutes to 3 hours.

• Account verification (KYC) must be completed before submitting a withdrawal request.
• Withdrawals may be delayed if bonus wagering requirements have not been met.
• Withdrawals will always be processed through the same method used for the deposit — if you deposited via bKash, the funds will be returned via bKash.
• sona1 reserves the right to suspend withdrawals and conduct an investigation in cases of suspicious transactions.

7 Welcome Bonus

New members on sona1 will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. A 10x wagering requirement must be met to receive and withdraw this bonus.

For example, if you deposit ৳1,000, you will receive a ৳2,000 bonus. To withdraw this bonus, you must wager (deposit + bonus) × 10 = ৳30,000.

• The bonus is applicable once only — per person, household, device or IP address.
• The wagering requirement must be met before the bonus expires.
• Transferring funds to another account using a bonus balance is prohibited.

8 VIP and Cashback Program

sona1's VIP program has five tiers. Weekly cashback applies at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

It is possible to advance to higher VIP tiers through regular play and active engagement with the platform. Cashback is always paid in cash and no separate wagering requirement applies to it.

9 Bonus Abuse

sona1 reserves the right to detect bonus abuse or fraudulent activity. Bonuses may be cancelled and accounts may be closed in the following cases:

• Using multiple accounts to claim bonuses
• Coordinating with others to exploit bonus methods
• Claiming bonuses by providing false information
• Using automated software or bots

10 General Game Rules

All games on sona1 are operated fairly and transparently. Our platform features games from well-known providers including Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming. The outcome of every game is determined through a Random Number Generator (RNG).

• Each game has its own rules — please read the full rules before starting a game.
• If a game remains incomplete due to a technical issue, sona1 reserves the right to void that round.
• Game outcomes will be considered final unless a technical error is proven.
• In sports betting, if an event is cancelled, bets will be refunded.

11 Prohibited Activities

The following activities are strictly prohibited. Violations will result in permanent account closure:

• Attempting to access the system through hacking, malware or any other technical means
• Attempting to influence the outcome of any game
• Cheating through collusion with other players
• Operating an account using another person's identity
• Using funds from illegal sources on the platform (money laundering)

12 Responsible Gaming

sona1 places responsible gaming as its highest priority. We want our players to enjoy games for entertainment and not face financial difficulties. This platform is for people aged 21 and above only.

If you notice signs of problem gambling, please let our support team know — we will help activate the self-exclusion feature on your account. For more information, visit our Responsible Gaming page.

13 Account Limits and Self-Exclusion

Players can use the following features to protect themselves:

• Deposit Limit: Set a maximum daily, weekly or monthly deposit amount
• Loss Limit: Set the maximum amount you can lose within a given period
• Time Limit: Set the amount of time you play games each day
• Self-Exclusion: Temporarily close your account for a specified period

Contact our 24/7 live chat support to activate these features.

14 Collection and Use of Personal Data

sona1 collects and processes your personal data for legitimate purposes only — such as identity verification, payment processing, customer support and fraud prevention. Our platform uses SSL encryption technology to keep your data secure.

We do not sell your data to third parties. For more details, please read our Privacy Policy page.

15 Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies can be controlled by changing your browser settings, though some features may not work correctly as a result.

16 Limitation of Liability

sona1 accepts no liability in the following cases:

• Losing a game or an incomplete bet due to an internet connection failure
• Failure or delay by third-party payment systems
• Unauthorised access to your device or account if you have not ensured your own security
• Temporary service disruption due to a technical error

Ensuring service for the maximum possible uptime is our goal, however 100% uptime cannot be guaranteed.

17 Account Closure Policy

Either party may close the account. If you wish to close your account yourself, submit a written request to the support team. Any valid balance will be returned after closure.

sona1 may close any account without prior notice for the following reasons:

• Violation of these Terms
• Suspected fraudulent activity or money laundering
• Providing false information
• Violation of the age restriction
• Legal or regulatory reasons

18 Changes to Terms

sona1 reserves the right to amend these Terms at any time. We will post a notice on the website for significant changes. If you continue to use the platform after the updated Terms are published, this will be considered acceptance of the new Terms.

Therefore, it is recommended that you visit this page regularly.

19 Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. We provide assistance in Bengali via 24/7 live chat and aim to resolve any issue quickly. Contact email: [email protected].

If a resolution cannot be reached through discussion, both parties agree to resolve the dispute through arbitration.

20 Contact

If you have any questions about these terms and conditions, please contact us:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

Our support team is active around the clock according to Bangladesh Standard Time (BST, UTC+6).