sona1's Privacy Policy
The security of your personal information is our top priority. Read this policy for full details on how sona1 collects, uses, and keeps your information safe.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to the sona1 platform (https://sona1.cam) and all related services. We manage the personal information of our users ("you" or "user") in accordance with the terms described in this Policy.
sona1 operates as a trusted online casino and betting platform for players in Bangladesh. We believe that protecting user privacy is a fundamental right. For this reason, we always inform you transparently about what information we hold and how it is used.
2. Information We Collect
2.1 Information Provided at Registration
When you create an account on sona1, we collect the following information:
- Full name
- Email address
- Date of birth (for age verification)
- Mobile number
- Address and country
- Preferred payment method
2.2 Automatically Collected Information
When you use our platform, the following technical information is collected automatically:
- IP address
- Browser and device type
- Operating system
- Pages visited and time spent
- Cookie and session data
- Referral source
2.3 Financial Transaction Information
During deposits and withdrawals, we process the following information:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction reference number
- Account verification information
We do not store any full bank account numbers or card numbers.
2.4 Identity Verification Documents
In the interest of security and fraud prevention, we may collect the following KYC documents:
- National Identity Card (NID)
- Passport or driving licence
- Proof of address document
- Selfie or photo
3. Purpose of Information Use
Information collected from sona1 users is used only for lawful and specific purposes. We process your information for the following reasons:
To create, verify, and manage your account.
To complete deposits and withdrawals securely.
To resolve your issues and provide assistance.
To prevent unauthorised access and fraudulent activity.
To monitor user behaviour and promote healthy play.
To make our platform more refined and easier to use.
4. Cookies and Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. sona1 uses the following types of cookies:
- Essential Cookies: Required for login sessions and security.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To analyse platform usage and make improvements.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
5. Sharing Information with Third Parties
sona1 does not sell or rent your personal information. However, we may share necessary information in the following limited circumstances:
Payment Processors
For deposits and withdrawals, we share necessary information with payment providers such as bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions.
Legal Obligations
We may be required to provide information in response to a legal order, judicial process, or request from a regulatory authority. In such cases, we will disclose only the minimum information required by law.
Technology Service Providers
Organisations providing server hosting, cybersecurity, and gaming technology assist in operating our platform. They are contractually bound to follow our privacy policy and are not permitted to use your information for their own purposes.
6. Data Security Measures
sona1 uses industry-standard technology and practices to protect your information. Our security framework includes:
Please keep in mind that no method of transmitting information over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.
7. Data Retention and Deletion
Retention Period
sona1 retains your personal information only for as long as necessary. For specific cases:
- Account Information: For as long as your account is active, and for a defined period after it is closed.
- Transaction Records: Retained for an extended period for legal and financial audit requirements.
- KYC Documents: Retained for the period required by applicable obligations.
- Customer Support Communications: For the necessary period after a matter is resolved.
Data Deletion Requests
You may contact us after closing your account or to request deletion of specific information. However, certain information may be required to be retained for a defined period due to legal obligations.
8. Your Rights
As a sona1 user, you have the following rights:
Right of Access
You may request to view the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you may request that we correct it.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
To exercise these rights, contact our 24/7 live chat support or email us at: [email protected]
9. Protection of Minors
If we learn that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please contact us directly.
10. Changes to the Privacy Policy
sona1 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- A notice will be published on the website.
- A notification may be sent to your registered email address.
- The "Last Updated" date at the top of this page will change.
Continued use of our services after any changes will be taken as your agreement to the updated Policy. We therefore recommend visiting this page regularly.
11. Privacy Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our team is always ready to assist in Bengali.
We always take your privacy-related complaints and concerns seriously. sona1 operates as a fair play and transparent platform.
Read More
Learn about other important policies and information from sona1.