sona1's Responsible Gaming Policy
sona1 believes that gaming should be safe, enjoyable, and within limits. Our responsible gaming tools and guidelines will help you play in a controlled way.
What is Responsible Gaming and why does it matter?
Online casino and betting games are a form of entertainment. But when they become a habit or create financial pressure, they can turn into a problem. sona1 always wants every one of our players to have a safe, controlled, and enjoyable experience.
Responsible gaming means knowing your own limits — deciding in advance how much time and money you will spend, and enjoying the game within those limits. At sona1 we provide several effective tools to give you that control.
Remember: gaming is entertainment, not a source of income. No one can guarantee a win, so never place extra bets to chase lost money. If you feel that gaming is going beyond your control, contact our support team right away.
Core Principles
- Gaming is only for those aged 21 and above
- Only bet money you can afford to lose
- Stick to your set budget and time limits
- Never bet with borrowed money or someone else's funds
- Do not increase your bets out of emotion after a loss
- Seek help when you need it — that takes courage
Our Protection Tools
sona1 provides the following responsible gaming tools for its players. Contact our live chat support to use these tools.
Deposit Limit Setting
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit takes effect after a cooling-off period of a few days, to prevent decisions made in the heat of the moment.
Session Time Limit
Set a maximum time for each gaming session. When the set time is up, you will be automatically logged out. This is very effective in preventing excessive time spent.
Time-Out (Break)
If you feel you need a short break, use the option to temporarily close your account for 24 hours to 30 days. During this time it will not be possible to log in and promotional emails will be paused.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, activate a long-term self-exclusion. Once active, it will not be possible to recover the account before the set period ends.
Gaming History Review
View your transaction and betting history at any time. Check for yourself how much time and money has been spent. Transparency is the first step in responsible gaming.
24/7 Support and Guidance
Contact our Bengali live chat support at any time. Our trained team is able to activate tools for you and direct you to professional help if needed.
Age Verification: For Those Aged 21 and Above Only
Opening an account and gaming activity at sona1 is permitted only for individuals aged 21 and above. Age is verified at registration. If there is any suspicion of an account being used by a minor, we reserve the right to suspend the account immediately. A request to guardians — keep your login details secure and out of reach of children or teenagers.
How to Activate Tools
Follow the steps below to easily activate any protection tool.
Log In
Access your sona1 account. If you do not have an account, register and complete the 21+ age verification.
Contact Support
Chat with us on live chat and let us know which tool you would like to activate. Support is available in Bengali around the clock.
Set the Amount or Duration
Tell us your deposit limit, session time, or break duration. Our team will apply it to your account.
Receive Confirmation
After the tool is activated, you will receive a confirmation by email. Contact support again for any changes.
Warning Signs of Problem Gambling
If you notice any of the following signs in yourself, consider taking a break from gaming and seeking help.
- You are repeatedly placing bets to chase lost money and cannot break out of this cycle.
- You are hiding the amount or cost of your gaming from family or friends.
- You have tried to stop gaming but could not.
- You feel restless, irritable, or stressed when you cannot game.
- You are taking on debt or selling assets to fund your gaming.
- You are spending money on gaming while skipping essential expenses (rent, bills, food).
- You are neglecting work, studies, or family responsibilities because of gaming.
- You are turning to gaming to relieve stress or escape personal problems.
If you notice these signs, contact our 24/7 live chat or email us right away: [email protected]
Our Commitment to Players
sona1 is not just a gaming platform — we care about the long-term wellbeing of every one of our players.
Details on Self-Exclusion
Self-exclusion is an arrangement where you can voluntarily request to be kept away from your own account for a fixed or indefinite period. During this period:
- Logging into the account will be completely impossible.
- Sending of promotional offers and emails will be stopped.
- Your existing balance will be protected and withdrawable at the end of the period.
- Reactivation before the set period ends will not be possible — this is intentionally designed this way.
To start self-exclusion, contact us on live chat or email [email protected]. Our team will process your request with respect and confidentiality.
Self-Exclusion Durations
Deposit and Withdrawal Limits
The minimum deposit amount at sona1 is ৳100. This limit applies to all payment methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500.
As part of responsible gaming, you can set a lower limit for yourself if you wish. For example, if you want to spend a maximum of ৳2,000 per month, let our support team know and we will apply that limit to your account.
Withdrawals are generally completed within 30 minutes to 3 hours. Even if a limit is set, the balance within that limit is always withdrawable.
Responsible Gaming FAQs
Explore More
Visit other sections of sona1 and enjoy yourself responsibly.